Which phase involves preparing people to accept change by addressing resistance?

Which phase involves preparing people to accept change by addressing resistance?

• A. Negotiation
• B. Refreezing
• C. Changing
• D. Unfreezing

Answer: (D)

Unfreezing is the phase that prepares people to accept change by addressing resistance. It involves creating a sense of necessity for change, communicating why the current way isn’t enough, and openly addressing concerns or fears. By reducing uncertainty and showing support, individuals become more willing to let go of old habits and move toward the new approach. After this preparation, the change itself is introduced in the changing phase, and the new behaviors are reinforced and stabilized in the refreezing phase. Negotiation isn’t a formal stage in this model, though discussions can occur during the process.

Unfreezing is the phase that prepares people to accept change by addressing resistance. It involves creating a sense of necessity for change, communicating why the current way isn’t enough, and openly addressing concerns or fears. By reducing uncertainty and showing support, individuals become more willing to let go of old habits and move toward the new approach.

After this preparation, the change itself is introduced in the changing phase, and the new behaviors are reinforced and stabilized in the refreezing phase. Negotiation isn’t a formal stage in this model, though discussions can occur during the process.