Which step involves identifying performance gaps?

Which step involves identifying performance gaps?

• A. Establish expectations
• B. Track progress
• C. Adjust expectations
• D. Observe & identify performance gaps

Answer: (D)

Identifying performance gaps comes from watching how current performance lines up with the expected standard and collecting evidence of where it falls short. This diagnostic step highlights the exact areas needing improvement, so coaching and training can be targeted to close those gaps. Establishing expectations creates the standard to reach, tracking progress monitors advancement toward that standard, and adjusting expectations changes the standard itself; none of these by themselves pinpoint where the shortfall occurs the way observing and identifying gaps does.

Identifying performance gaps comes from watching how current performance lines up with the expected standard and collecting evidence of where it falls short. This diagnostic step highlights the exact areas needing improvement, so coaching and training can be targeted to close those gaps. Establishing expectations creates the standard to reach, tracking progress monitors advancement toward that standard, and adjusting expectations changes the standard itself; none of these by themselves pinpoint where the shortfall occurs the way observing and identifying gaps does.